Are you blind to what's happening in your installed base? Would you like to get the real, hard data from your beta test community?
It's time to instantly know where your connected services and products are having problems that affect your users’ connected experiences. And you need the tools to pinpoint the issues, collaborate with your extended team, and resolve them quickly.
Let’s break it down.
Put an end to the heated arguments in the war room! War rooms won’t always be necessary, thanks to advances in AI for DevOps, customer service and operations (AIOps). Without a smart, problem- discovery system, companies are taking countless days and hours in war rooms. A room full of team members from different departments carry pockets of scrappy, manually-prepared data. Precious time is lost while end users continue to abandon their use of your products or services. It need not be this way moving forward. In the worst case, these war sessions will be much shorter in duration and far more constructive.
With the average critical failure of connected services and devices costing approximately $500,000 to $1 million per hour, the war room can be a highly emotional place of finger-pointing and defensive arguments. People are trying to justify their actions and deflect blame when they should be working together to reduce Mean Time to Acknowledge (MTTA) that there is a problem and Mean Time to Resolution (MTTR).
Leading Wi-Fi residential gateway and router companies are running their DevOps using the AI-enabled Omny IQ Preventive Care application.
The Alerts page runs Omny IQ’s Problem Discovery to instantly process live data from connected devices to intuitively identify and predict core problems with end-users' connected experiences.The results are a reduction in MTTA from at least four hours, in some cases three weeks, down to a minute. It takes a product team member from “Nah, not my problem” to “I’m on it” in a fraction of the time it had previously taken.
When you are able to eliminate the costly time to identify and acknowledge problems, you can jump straight into the next step using the right tools to zoom-in, collaborate, fault isolate and quickly resolve them.
Zoom-in, Collaborate & Problem Resolve
Tools that allow collaboration are priceless for lowering lag times, fault isolating issues, and remediating problems. Collaboration needs to span across cross-functional teams and partner organizations of the supply chain for your connected products and services.
The Diagnostics page of Omny IQ’s application allow team members to share views and repair faults at a specific end-user’s local or edge network without the need to reproduce the problem in their labs! The fault can span one or more of hundreds of issues. These issues can arise from the ever-changing conditions of Internet access, wireless radio-signals, local network including Wi-Fi mesh network, gateway or router hardware system, client devices and applications.
Teams can instantly view aspects of the connected environment that are critical, see historical trends and analytics on what is failing or about to fail, and get specific hard data on the degree of the issue. They can gain direct access to the network, run deep-dive diagnostics, and capture stats and additional logs. Fault isolating the problem can now take less than 30 minutes. Then they can trigger commands, change settings or update firmware to fix the problem all through the Diagnostics page. And this prescriptive remediation can be rolled out to multiple edge networks that are similarly affected using the policy-based Auto Fix capabilities of the Omny IQ application.
Technologies that focus on collaboration foster a better experience that motivates teams. A problem discovery and incident response system designed for developers, DevOps and operations teams can help you reduce outage time, improve end-user connected experiences, and add confidence to act swiftly on DevOps delivery and operations. Omny IQ’s Preventive Care instantly visualizes problems in your installed base, engages the right people to dig in and problem isolate, and start resolving problems faster. Analytics enable your team to provide better retrospectives, so you can continuously improve your team’s incident response and product development process. Problem discovery and collaboration reduce downtimes, reduce waste in resources, and improve utilization of your team’s “tribal knowledge.” These lead to a more empowering, proactive, collaborative and enjoyable work experience for your team.
Learn more about Omny IQ’s AI-driven connected experience platform for product and service teams, DevOps and AIOps.
by Vivek Pathela, chief instigator at Omny IQ